At Outfixel, we want you to love your streetwear as much as we do. If something isn’t quite right with your order, our hassle-free returns process has you covered. Read on for our straightforward policy that matches our bold fashion.

OUR RETURN POLICY

We accept returns and exchanges within 15 days of receiving your order. Items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging

NON-RETURNABLE ITEMS

To maintain quality standards, we cannot accept returns on:

  • Sale T-Shirts (marked down items are final sale)
  • Any items without original tags or packaging
  • Items showing signs of wear or damage not from manufacturing

HOW TO RETURN OR EXCHANGE

Follow these simple steps to initiate your return or exchange:

  1. Contact Our Style Squad
    Email us at [email protected] with your order number and details about what you’d like to return or exchange. Use our template below for quick processing.
  2. Wait for Approval
    We’ll respond within 48 hours with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items
    Securely pack your items in the original packaging. Include a copy of your order confirmation.
  4. Ship It Back
    Send your package to:
    Outfixel Returns
    3815 Joyce Street
    Pineapple, US 36768
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

REFUND PROCESS

Once we receive and inspect your return:

  • Refund Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.

Note: It may take additional time for your bank or credit card company to process and post the refund to your account.

EXCHANGES

Want a different size or color of our premium streetwear? Follow the return process above and:

  1. Clearly state in your email that you want an exchange and specify the replacement item
  2. We’ll process the exchange once we receive your return
  3. If the exchange item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

For fastest service, include exchange requests in your initial email using our template below.

RETURN REQUEST TEMPLATE

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Outfixel Style Squad,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name] (Size: [Size], Color: [Color])
– [Product Name] (Size: [Size], Color: [Color])

Reason for return/exchange: [Please specify – wrong size, defective item, etc.]
For exchanges: I would like to exchange for [Product Name] (Size: [Size], Color: [Color])

Please let me know the next steps. I’ve reviewed the return policy and confirm the items meet all requirements.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]

QUESTIONS?

Our Style Squad is here to help with any return or exchange questions. Contact us at:

“We stand by our streetwear quality as boldly as we design it.” – The Outfixel Promise